Refund & Returns Policy

Last updated: August 2026

We want you to be happy with your Toks Natural order. Here’s exactly how returns, exchanges and refunds work.

We Don’t Offer Refunds

Due to the nature of hair care products, we don’t accept returns or offer refunds on opened or used items, for hygiene reasons. Please choose carefully when ordering, and if you’re unsure which product is right for your hair, take our free Hair Analysis before you buy.

When We Will Exchange Your Order

We will exchange your order if:

• It arrives damaged
• You receive the wrong product
• Your order is confirmed lost in transit

To request an exchange, email us at support@toksnatural.ng within 48 hours of delivery (or of the expected delivery date, if your order hasn’t arrived), with clear photos where relevant. We’ll sort out a replacement as quickly as we can.

How Payment Works

Once you check out, you’ll see a screen with our company bank account details. Payment is made by direct bank transfer. Please make your payment within 24 hours of checking out, then send your payment receipt or screenshot to us via WhatsApp or by replying to your order confirmation email.

Once we confirm your payment, your order is confirmed and we begin processing it. You’ll receive an email letting you know your order has been confirmed, and we’ll keep you updated as it progresses.

Order Changes and Cancellations

If your order hasn’t been dispatched yet, contact us as soon as possible, ideally within one hour of placing it, and we’ll do our best to make changes or cancel it. Once an order has been dispatched, we’re unable to make changes, so please double check your delivery details before completing checkout.

Questions?

If anything about your order doesn’t feel right, reach out. We’d rather sort it out directly than leave you unsure. Contact us at support@toksnatural.ng.